Support
Contact Us
For questions, feedback, or support requests, please email us at:
We typically respond within 1-2 business days.
Frequently Asked Questions
How do I use voice logging?
Tap the microphone button on the Today screen and speak naturally. Examples: “4 oz bottle at 2pm,” “She napped for 2 hours,” or “First smile today!” Your device’s speech-recognition service converts your speech to text, and Pebble & Petal asks you to review the result before saving. If the built-in parser is unsure, a short transcript may be sent to our AI provider for parsing; we do not send raw voice-log audio to that provider. You can always type a log instead.
How is my data handled?
Your data is stored on your device and synced to your account so the app works across devices and with the caregivers you invite. We do not sell personal information. For full details — what we collect, who processes it, and how to delete it — see our Privacy Policy.
Can I track multiple babies?
Yes. Multiple child profiles and separate timelines are available on the free plan. Plus adds multi-child logging shortcuts and other advanced features.
How do I upgrade to Pebble & Petal Plus?
Open Extras and tap Pebble & Petal Plus, or go to Settings → Account & subscription → Try Plus. The purchase screen shows the current monthly and annual options, localized price, renewal terms, and any introductory offer currently available from Apple or Google.
Can I export my data?
Signed-in users can request a JSON copy of their account data from Extras → Settings → Data, backup & safety → Download my data. Plus also unlocks selected advanced reports and CSV exports where they are labeled in the app. If you cannot access the app, email privacy@pebbleandpetal.com.
How do I invite my partner or nanny?
Open Extras → Caregivers & Shared Care and choose the invite option. Plus lets the household owner invite a co-parent, family member, or caregiver with role-aware access; invited caregivers do not need their own Plus subscription.
What if I need medical help?
Pebble & Petal is for tracking and educational support only. For emergencies, call 911. For medical concerns, contact your pediatrician. See our Medical Disclaimer.
How do I delete my account?
In the app, go to Extras → Settings → Account & subscription → Delete account. After confirmation, the active account and database records are deleted and the app clears its local copy. Attached files are removed during the request where possible. Until automated external-processor cleanup is fully deployed, contact our privacy team for account-linked processor deletion. You can also request deletion from our web data deletion page.
Technical Support
App won't load / crashes on startup
- Force quit the app and restart
- Check for app updates in the App Store/Play Store
- Restart your device
- If issue persists, email us at support@pebbleandpetal.com
Voice logging not working
- Ensure microphone permissions are enabled: Settings → Pebble & Petal → Microphone
- Check that your device microphone is working (try voice memos)
- Speak clearly and avoid background noise
Subscription issues
For billing questions or subscription problems, please contact:
- iOS: Apple Support or reportaproblem.apple.com
- Android: Google Play Support or play.google.com/store/account/subscriptions
For account access issues related to your subscription, email us at support@pebbleandpetal.com
Feature Requests & Feedback
We love hearing from parents! If you have ideas for new features or improvements, please email us at: